We ship with Swiss post priority. Delivery will take place within 1-2 days from reception of your order. We are currently in the starting phase of this onlineshop and will optimize shipment procedures to guarantee next day delivery in the near future. In many cases this may already work now but please be aware that we cannot yet guarantee it. In case you are in great hurry, please get in touch and we will strive to do the best we can to serve your needs.

Due to Corona, Swiss Post may have difficulties to deliver at standard speed, particularly before Christmas. Consider ordering early if you need guaranteed delivery for Christmas.

Courrier home delivey:

Within Basel and surroundings, courrier same day delivery may be arranged at additional cost (varies depending on location). Please get in touch if you wish super fast delivery.

Silencium does not have physical stores but it is possible by prior appointment to pick up your order at our pick up point in the store of Velo Outlet velomaerkte in Basel at Barfüsserplatz (entrance by the backside of Barfüsser church). During checkout, please choose the option pick up in store (no shipping cost will be charged). Please check here for details and opening hours.

By appointmenr it is also possible to pass by the velomaerkte shop in Basel and look at items to buy them there - please just be aware that we currently only have storage facilities there and not a shop presentation.

- No shipping charges apply for orders over Fr. 50.00.

- For orders below, regular shipping cost is Fr. 6.90 inside Switzerland.

- For orders containing only fingerpuppets, shipping cost is Fr. 1.00 (also if you order several fingerpuppets)

- pick up in store: free

- International orders are shipped at a flat rate which covers transport cost and import taxes/VAT of your country, so you will not have any burocracy hassle when you receive your parcel. The charges depend on the value of the order and will be calculated during checkout. Behind the scenes, this means that Swiss VAT of 7.7% is deducted from the sales prices and the VAT of your country is added (to be precise, we apply one single flat rate for all EU countries and carry the cost of any differences between the countries). All EU countries have significantly higher VAT rates than Switzerland, so prices are a bit higher. However, the shipping charges are low because we ship EU-orders from Germany, so in total the price is very reasonable. Please note that due to export procedures, we can only ship orders above Fr. 100.00.

We are based in Switzerland and ship to all EU countries at a standard flat rate. We can also ship worldwide but please get in touch if you would like to order to a country outside the EU. Please note that due to export procedures, we can only ship internatinal orders above Fr. 100.00 (below is possible on request but transport and handling cost is high).

Orders to EU countries are shipped at a flat rate which covers transport cost and import taxes/VAT of your country, so you will not have any burocracy hassle when you receive your parcel. The charges depend on the value of the order and will be calculated during checkout. Behind the scenes, this means that Swiss VAT of 7.7% is deducted from the sales prices and the VAT of your country is added (to be precise, we apply one single flat rate for all EU countries and carry the cost of any differences between the countries). All EU countries have significantly higher VAT rates than Switzerland, so prices are a bit higher. However, the shipping charges are low because we ship EU-orders from Germany, so in total the price is very reasonable for a cross-border shipment from outside the EU. Please note that due to export procedures, we can only ship orders above Fr. 100.00.

Of course! All ordered items may be returned within 14 days of reception of your order and you will be eligible for a full refund (with the exception of shipping charges). Please return the items in unused and clean condition to avoid charges and ensure that postage has been paid for.

To proceed, just print the invoice or order confirmation which you received by e-mail or with the parcel, mark the return items on it and return it with the parcel to the address below.

Refunds will be made via your original payment method. Please allow a few days for processing - in most cases, we will release refunds quickly but your payment provider may take a moment to process the refund.

Should you encounter any problems with an item or a defect, please get in touch with us and we will make sure that you will receive an exchange as quickly as possible. We would like you to be fully happy with your purchase!

Returns address:

WWD Wide World Designs LLC
Silencium
Freie Strasse 88
4051 Basel

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You can safely pay in the Silencium Onlinestore. We accept the following payment methods:

- Paypal: no additional charges

- Credit Cards: Visa / Mastercard: no additional charges

- Postfinance E-Finance: no additional charges

- Postfinance Card: no additional charges

- TWINT: no additional charges

- Pay by invoice: no additional charges. This option is available to Swiss citicens or foreign residents with C permit if the system is able verify good credit history. We have outsourced this service to Powerpay who will send you the invoice by e-mail. Payment terms is 14 days and you will be asked to pay directly to Powerpay. They offer further options to pay in installments - you will be able to register with them once you have received the invoice. Please check our terms and conditions.

- Pay cash: Only available if you decide to pick up in store. In this case you do not need to check out in the onlineshop but we advise to get in touch to make sure that your selected articles will be reserved for you. No additional charges.

- EC-card / Postfinance-card: if you decide to pick up your order, this payment method is available as well. No additional charges.

- Bank Transfer: in the exceptional case that none of the above payment methods are available to you, a bank transfer may be arranged before shipment of your order - please get in touch

Yes! This option is available to Swiss citicens or foreign residents with C permit and a valid address in Switzerland if the system is able verify good credit history. We have outsourced this service to Powerpay who will send you the invoice by e-mail. Payment terms is 14 days and you will be asked to pay directly to Powerpay. They offer further options to pay in installments - you will be able to register with them once you have received the invoice. Please check our terms and conditions.

Powerpay is our partner for our pay by invoice service. We have outsourced the execution of this service to them and this is the reason why you receive the invoice by e-mail directly from them. You should therefore pay the full invoice amount directly to them.

> If all is fine with your order and you just have a question about payment modalities, please get in touch with Powerpay

> If you have any questions regarding received items, invoice errors or returns, please get in touch with us

> If you would like to return all the items received, you do not need to pay the invoice from Powerpay but please ensure to return them within 14 days latest in order to avoid additonal burocracyc steps

> If you would like to return part of your order, please pay only for the items which you keep, plus shipping cost if the order was below Fr. 100.00. You will receive a credit note from Powerpay. Please ensure to return the items within 14 days latest in order to avoid additonal burocracyc steps

Oh, of course the Silencium wool animals are made from wool of happy, living sheep! They'd rather not exist at all than be made of fur...

The sheep wool is worked into a cotton textile basis and processed to make it look like short sheep fur. The wool comes from sheep which are kept on ecological farms and is what gives the Silencium animals their unique look and character. They come from directly from nature and carry this spirit in them.

Silencium is working towards establishing nature conservation projects in which grazing sheep protect and care for valuable landscapes. It is our goal to create animal sanctuaries in these places in which the sheep can live all their life until they die naturally. So fur on living sheep yes but on our Silencium animals - never, ever 🙂

One great thing about wool products is that wool is dirt repellent by nature. And just as great, airing them outside overnight often regerates and cleans them naturally.

However, if needed, all Silencium products can easily be cleaned:

> Organic Cotton Animals: 30°C by hand or in wool program (do not spin), we recommend to use gentle ecological washing powder

> Wool Animals: 30°C by hand is best, use gentle wool washing powder. Wool program is possible in good machines but we rather recommend hand wash and never-ever spinning

> Findergpuppets: 30°C by hand or in wool program (do not spin)

> Wool Plaids: dry clean is best but hand wash at 30°C with wool/neutral detergent s possible if handled very gently (we recommend cold water in bath tub). Very softly press out water (no wringing) or let it drip out in the bath tub. Dry laying flat or hang only after the water is no longer heavy weight in the textile to avoid that the flexible fibres get out of shape when hanging. Do dry on heat source or in direct sunlight.

> Wool/Alpaca Plaids and 100% Baby Alpaca Plaids: dry clean

> Wool scarves: dry clean or hand wash at 30°C with wool/neutral detergent. Handle gently, very softly press out water (no wringing) or let it drip out in sink/bath tub. Dry laying flat or hang only after the water is no longer heavy weight in the textile to avoid that the flexible fibres get out of shape when hanging. Do dry on heat source or in direct sunlight.

> Wool/Alpaca Plaids and 100% Baby Alpaca Scarves: dry clean

> Organic Cotton Socks: normal cotton washing program

> Wool/Alpaca and Cashmere Socks: handwash at 30° recommended. Do not wring (gently press out water), dry laying flat and not on heat source

> Slippers: hand wash at 30°C, do not wring (very gently press out water)

Yes! All the animals have undergone CE certification for child safety. Just be aware that tiniest hair pieces may come off from natural wool products if they are sucked or licked - this however poses no threat to toddlers at all.

The organic cotton animals are made of Gots certified organic cotton - great for all children to play with. The wool animals are made of natural, untreated wool. No chemicals were ever applied on the sheep or during production of the animals - so they are just as great to cuddle and play 🙂

Good question 🙂 because you are right, they don't feel like jumping into the oven to get hot! In fact, they all can be opened and contain a cotton bag with the cherry pits inside. The cotton bag can be heated in the oven at 80-100°C (around 10 minutes) or in the microwave at 360 Watt (2 minutes). Please keep under observation at all times to avoid buring the cotton bag, the cherry pits and bag get very hot.

If kept inside the animals and under a blanket, the cherry pits will keep you warm for as long as a hot water bottle. They emmit a wonderful cherry smell when they are new!

For milder warmth the bag can also be heated on a stove or heater.

Sure, if you would like to replace the cherry pits bag after longer use, you can reorder the bags in the warming animals section. Check the different sizes to ensure that you order the correct size (detailed information available in the info section of each bag).

The wool slippers come relatively large in size. If you like them rather tight, you may consider ordering one size below your usual size. However, if you like to have space for your toes or often wear them together with warm socks, you should definitely go for your regular size.